Return Policies

Online Return Policies

  • In order to initiate a return, please contact us at either of the following:
    • (301) 654-0604, Monday-Friday 9:30am -7pm EST; Saturday 9am-7pm EST; Sunday 10am-6pm EST
  • Although we trust and stand by the products that we provide for your pets, unfortunately we cannot always guarantee they will arrive to their destination in perfect condition. If you have any issues with product packaging/damaged items, please immediately take a picture of the damaged item and the packaging it was sent in and email the picture directly to us at:
  • No returns on products under $10; unfortunately, we cannot accept returns under $10 unless you'd like to ship the item back to us with a shipping carrier of your choice at your expense. 
  • No returns on opened product (please make your purchase selections carefully!).  This includes opened cases of canned food - we cannot take back less than a full case.  
  • No returns on any r/x products; unfortunately we are unable to accept returns or issue refunds for any medications or prescription foods per pharmaceutical regulations.
  • Returns will be subject to a return shipping fee, depending on the retail price of the item(s) being returned.  The return shipping fee will be deducted from the total credit/refund amount for the item(s) being returned, subject to the following tier:
    • $10-$49.99, return shipping fee of $5.95
    • $50-$99.99, return shipping fee of $10.95
    • $100+, return shipping fee of $14.95